Delivery & Collection

What is the cut-off time for ordering & payment?
9.00 am. Orders will be processed and scheduled for same day delivery after payment is completed and verified. 

What days and time do you deliver?
We deliver from Monday to Saturday between 1pm to 7pm.

Is delivery free?
We provide complimentary wholesale delivery for all orders above $60. For orders below $60, there is a flat fee of $10 applicable (Singapore island-wide, excluding Tuas, Jurong Island and Sentosa).

Can I come and collect during your operating hours?
Not available a.t.m.

Can I request for a specific timeframe for my delivery?
Unfortunately, it will be difficult to schedule for our drivers as they have different delivery location and route to follow every day. Nonetheless, we will put in a request to the ops team.

What if a product is missed out and not delivered?
You are recommended to check your order upon delivery.  If a product is short on delivery, the sender will make an adjustment on the invoice and a refund or re-delivery will be arranged.

Can I split delivery address for one order?

Can I amend delivery address or specify delivery date?
Yes, please inform us immediately WhatsApp.

What if there's nobody to receive the goods?
At your request, we will leave the goods at your door. It is recommended that the products are to kept refrigerated. We are not liable for missing items or any changes in product quality. If there is no response (by call), the sender will wait up to five minutes before they leave. Rescheduled delivery will be subjected to a $10 fee. 

Due to product nature, all returns/refunds requests will be declined after time of delivery.